Delivery and Warranty : Frequently Asked Questions

Please find a list of frequently asked questions for delivery and warranty . If you do not find the information you need please Contact Us and we will be glad to assist

Most of our suppliers have a showroom or multiple showrooms throughout the UK. You may therefore collect the vehicle from the supplier’s showroom, or they will deliver it to your home or place of work. This is often free, however, long distances may incur a fee.

Your local dealer will provide any maintenance required. The warranty provided by the manufacturer is valid at any authorised service centre.

New car availability/delivery times:

AutoeBid offers great delivery times, because we access suppliers allocations simultaneously, which is difficult for an individual to do.

New vehicles in stock:

Generally speaking, dealers will order these limited cars to the standard manufacturers specification without factory fitted options. Therefore if you are after a new vehicle with factory options it is unlikely your local dealer or other dealers with have them in stock so they will have to factory order you the vehicle.

Dealers can also check availability with the Manufacturers central stock systems as well as access other dealers vehicles however many dealer will not show vehicles as being available on the manufacturers systems as they are sometimes reluctant to swap their vehicles with other competing dealers therefore dealers will always try to sell you what they have and not what you want.

When you place an order with AutoeBid you don’t need to worry about how far you are from the supplying dealer. AutoeBid has several delivery options to choose from:

Self-collection: Pick up the vehicle from the dealer. Many dealers will pick you up at their local train station upon request.

Driven delivery: This option is usually free of charge (England and Wales only, Scotland will be up-to an additional approximate £250) when you place an order with AutoeBid.

Transporter Delivery: If you’d rather your car wasn’t driven, dealers will allow you to arrange a Transporter Delivery, which will cost an additional fee.

Suppliers location – The distance from the supplier could vary from our estimate. This is a guide only because many of our suppliers have multiple locations and dealerships around the country, so the car itself may be located at another showroom. We recommend you clarify this with the supplier if it’s a consideration for you prior to accepting an offer. Contact our team for more advice.

On average, the majority of our suppliers are within 200 miles of any client.

We are based in the UK, however if you wish to export a vehicle, you will be able to arrange this for certain cars.

Exports in LHD (Left Hand Drive) or RHD (Right Hand Drive) to UK specifications are available on most models, however, certain models (such as Mercedes) are not available. Please check before placing your order.

You would only be able to export 1st registered (not trade registered) vehicles for export as new. You can export a trade registered vehicle as a used vehicle after approximately 6 months (once you receive the V5).

Discounts for LHD vehicles will generally not be as great as discounts for RHD vehicles.

To find out more about the procedure, please visit the HM Revenues and Customs website or call 0845 010 9000.

How do I place an order? In the comments box, simply specify your order is for export in LHD or RHD to UK or any other required standard specification . You will also need to specify what location you require the vehicle to be delivered to, it can only be a UK address or UK port. You will be required to arrange the collection/shipping yourself.

Because all vehicles are UK supplied and as such registered through a main dealer, you get exactly the same warranty and entitlements as you would if you bought from your local dealer. The only difference is that it will come from a different franchised dealer or a broker who will buy the car from a franchised dealer.

Since all new vehicles purchased though AutoeBid come with the full manufacturer’s warranty, you can take the car to any main franchised dealer in the country (and therefore your local dealer) who will carry out any work required under the manufacturer’s warranty. The normal warranty is three years, with 12 months breakdown cover, although some cars come with a five year warranty. You can refer to the manufacturer’s website for full details.

If you bought the car from your local dealer and then moved further away you would simply switch to your new nearest dealer. All local dealers are obliged to carry out any work under the manufacturer’s warranty – and in fact dealers make a good commission on any warranty work and will therefore be only too pleased to do the work for you.