General Terms and Conditions

1. About AutoeBid

This website is owned and operated by AutoeBid Limited (referred to in these terms and conditions as "AutoeBid Limited", "we" or "us" or "our") and Acorn Money Limited trading as AutoeBid and MotorPocket (referred to in these terms and conditions as "Acorn Money", "AutoeBid" "MotorPocket", "we" or "us" or "our").

AutoeBid Limited (company registration number 04617337) and Acorn Money Limited (company registration number 09272496) are registered in England. Registered address for both companies is 2 Union Square, Darlington DL1 1GL.

Acorn Money Limited is authorised and regulated by the Financial Conduct Authority. The Financial Conduct Authority is the independent watchdog that regulates financial services. Our FCA Register number is 678606. You can check our status and permissions at or by contacting the FCA on 0800 111 6768. Our permitted business is consumer credit broking and non-investment insurance mediation. We are not a lender. Acorn Money Limited is a data controller under the Data Protection Act 1998, and is listed on the data protection register, Registration number ZA085314.

AutoeBid Limited is an Appointed Representative of Acorn Money Limited. We are a credit broker and not a lender. AutoeBid Limited is a data controller under the Data Protection Act 1998, and is listed on the data protection register, Registration number Z8881747.

2. Governing Law and Language

These Terms and Conditions are subject to English Law and the jurisdiction of the English Courts. We will use the English language for all communications, the contractual terms and conditions and any information we are required to supply to you.

Website Terms and Conditions

3. Introduction

These Terms and Conditions apply to your use of the website, whether as a registered user or guest. Please read carefully before using the website. By using the website, you accept these terms and conditions and agree to obey them. If you do not accept them, please do not use the website. We will review these Terms regularly and any changes will be updated here. You are responsible for regularly checking these Terms and your continued use of the Site will mean that you accept any amendments to the Terms.

4. Website Use

Please read our Privacy and Cookies Policy which sets out how we collect and process your data. By using the Site you confirm you have read our Privacy Policy and Cookies Policy and that you consent to such processing. You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality or otherwise misused your access to the site, we may disable any security information (including your passwords and codes).

We take care to ensure that the information contained on our website is accurate, but cannot and do not guarantee the completeness or accuracy of information, content or other postings on our website.

We provide this site in good faith and take efforts to ensure our website is not subject to malicious software, however we cannot guarantee that our site will be free of viruses or harmful software. Please ensure that you have appropriate protection against viruses and other security arrangements in place whilst using the Internet.

We do not accept any liability or responsibility for any direct, indirect, incidental or other type of loss or injury resulting from your use, or downloading of any content on our site. Any misuse of this website or related databases including disruption of service, misuse of data, attempts to gain unauthorised access to any part of the site or database, attempts to introduce viruses, worms, Trojans and other technologically harmful or damaging material will be treated as a criminal offence under the Computer Misuse Act 1990 and will be reported to the authorities along with any identifying information.

5. Copyright

All material contained in our website is owned or licensed by Acorn Money Limited, AutoeBid Limited or third party lenders, insurers and related companies. You may download or print extracts for your personal use only but must not otherwise copy or distribute or make use any part of the website without our written permission and specifically must not use any part of our website for commercial gain. Logos and trademarks used on this website are either our (or third party) registered and unregistered Trademarks. All rights are reserved. You must not use any of our logos or trademarks without our express prior approval and you may not use any third party logos or trademarks.

6. Links to third parties

Our website may contain links to websites of interest. However, once you have used these links to leave our site, you should know that we do not have any control over these other websites. We do not accept responsibility for the accuracy, content or services of third parties and their websites. Our privacy policy and terms and conditions relate to this website only. Please check the relevant policies on any third party websites. You may hypertext link to the homepage of this website provided it does not imply or claim an association with AutoeBid Limited or Acorn Money Limited or any approval or endorsement on our part where none exists. Such links must not be used in a misleading or defamatory context. You may also create links to other pages forming part of the website. We reserve the right to ask you to remove any links to our site and its pages or files at our own discretion.

Terms and Conditions for our Products and Services

7. Acceptance

These Terms and Conditions set out the agreement between Us by which AutoeBid Limited and Acorn Money Limited offer our products and services to you. Please read all information carefully. If you have any questions, please contact us.

8. Our Services

8.1 AutoeBid Limited Vehicle Sourcing

Overview of Services

8.1.1. AutoeBid Limited operates the website at ("Website") which introduces buyers to sellers of vehicles and ancillary services. . The quote request service operates to contact a range of Suppliers to obtain Quotations.

8.1.2. A Buyer’s registration details must be up to date at the time that an Order is submitted in the reverse auction, or a Quotation is requested.

We act as Your agent

8.1.3. In both our premium and quote request services, we work for you. This means that We will act as Your agent to locate potential Suppliers for the vehicle as described in Your Order Form or Quote Request Form ("Your requirement"). We search for Suppliers to match Your requirement, and we pass on to You pricing and other information given to Us by any Suppliers who state that they can match (or nearly match) Your requirement. In our quote request system, we act as Your introduction agent, passing on Your contact details to Suppliers who may be able to provide You with a quotation for Your requirement. In each case, our only obligation to You is to seek to provide such a service.

8.1.4. None of the information regarding vehicles or other information posted on our website, nor any Bids or Quotations which You receive through our services constitutes an offer or invitation to treat made by AutoeBid Limited with respect to any vehicle. All pricing and availability is subject to confirmation from suppliers.
The vehicle specifications and configurator are for guidance only. We cannot and do not guarantee the completeness or accuracy of information. Your order is direct with the vehicle supplier and it is your responsibility to ensure the vehicle and selected options as detailed on the supplier’s order form meet your requirements.

All contracts for purchase of a vehicle are with the Supplier

8.1.5. Any contract for the purchase of a vehicle which results from our services will be between You and the relevant Supplier. This means that there are additional terms and conditions governing that contract, as each Supplier will have its own terms and conditions relating to that vehicle. You should make sure that You read those terms and conditions, and it is Your responsibility to request a copy of them from the relevant Supplier. Because the contract for the purchase of the vehicle is between You and the Supplier, any queries or concerns relating to the vehicle and its delivery should be addressed to them and not to us. AutoeBid Limited will of course assist You with contacting the Supplier if You wish, but it is not our responsibility to do so.

AutoeBid Limited Pricing

8.1.6. All the Max Prices, Guide Prices and other prices stated on the Website or communicated directly to You by AutoeBid Limited (orally or in writing) are prices as stated from Suppliers, prices based on previous deals we have achieved, discounts we believe to be available or a discount we would hope to achieve. The Pricing is not guaranteed and we do not warrant any supplier is able or willing to supply at these prices. We will not be held responsible for any inaccuracies in that pricing information. The Guide Prices stated on the Website represent the price we aim to achieve. We are not representing to You that we will be able to procure a Supplier to supply at that price. Unless stated otherwise, prices are stated in UK pounds sterling.

Responsibility for Bids and Quotations rests with the Supplier

8.1.7. Quotations and pricing provided are the responsibility of the individual Suppliers who submit or supply them, and subject to clause 8.1.16, We are not responsible for inaccuracies or misleading information given to You by Suppliers with respect to availability, pricing, delivery dates, or any other information provided by them.

8.1.8. All Bids and Quotations are subject to availability, and delivery dates stated are estimated and approximate. No liability is accepted by us or the supplier for Your costs incurred where a vehicle is made available later or earlier than intitially stated.

Provision of personal information

8.1.9. By placing an Order or by requesting a Quotation, You are expressly authorising AutoeBid Limited to provide Suppliers with Your contact information (including your email address). Suppliers will then contact You directly so that You can enter into a contract to purchase the vehicle directly with the Supplier. As stated in clause 8.1.5 above, the contract is between You and the Supplier (and AutoeBid Limited is not a party thereto).

8.1.10. You undertake to AutoeBid Limited that the personal and contact details You give AutoeBid Limited whilst using AutoeBid Limited"s services are correct.

Commitment upon placing a Premium Order

8.1.11. When You place a premium order, You commit to paying the premium service fee if our suppliers are able to meet the guide price and your requirements. This fee is deductible from the vehicle price quoted. We will contact our suppliers on your behalf to obtain quotations or obtain details of suitable stock vehicles if requested. We will contact you by telephone or email with these details.
The premium fee will not be refunded if we achieve the guide price and you decide not to proceed.

AutoeBid Limited Fees

8.1.12. Our fees are included in all pricing shown

The prices shown are the total amount for the vehicle including VAT, on the road costs, and our fee.

All payments you make are direct to the supplier, unless otherwise agreed by you. Our fee is paid to us by the Suppliers.

If you are applying for finance via Us or the dealership no fee is charged if that finance application is not accepted and you do not proceed with an order.

8.1.13. After You have placed an Order for a vehicle, the manufacturer of a vehicle may increase the price of the vehicle or options on a vehicle at any time, and any such increase in the price may be passed wholly or partly on to You. Most suppliers will price-fix the vehicle at the time the deposit is paid. In the case the manufacture does price-fix the vehicle, you will be protected from any manufacturers" price increase. Any such price increases can only be applied from the manufacturer, not the Supplier. The manufacturer may change the specification, trims and colours (etc) available, and may decide to discontinue any vehicle at any time. We will not be held responsible for any pricing increases, changes to specification, options, colours, trims, delays in delivery from the manufacturer, government changes to car tax/road tax or changes in VAT, or if the manufacturer discontinue any vehicle at any time.

Liability of AutoeBid Limited

8.1.14. You acknowledge that, access to the Website may be suspended, restricted or terminated at any time. We accept no responsibility for this.

8.1.15. Whilst we make reasonable enquiries of our registered Suppliers, and have procedures in place to monitor and remove Suppliers who do not satisfy our criteria, we do not guarantee the credit worthiness, of our Suppliers.

8.1.16. We may be liable to You only if a court finds that damage suffered by You has resulted from (1) our negligence, fraud or wilful default in carrying out our duties as Your agent as set out above, (2) a misrepresentation by AutoeBid Limited of important information, or (3) a breach by AutoeBid Limited of this contract or a relevant law. In the absence of any of these, you may not claim against AutoeBid Limited (or any officer or employee, or duly authorised agent of AutoeBid Limited) to recover any damage suffered in connection with this contract.

Identity of Suppliers is Confidential

8.1.17. It is a term of this contract that all information regarding the identity of our Suppliers remains confidential. For the avoidance of doubt, our suppliers can be any organisation that agrees to supply you with a vehicle through AutoeBid Limited, or any supplier we introduce you to. You may not disclose to any other person the identity of, or any details of, a Supplier without our written consent to do so. In addition, You should note that AutoeBid Limited's service is only available to individuals and businesses not associated with the motor trade. By placing an Order or requesting a Quotation, You are warranting and representing that you are not acting for or on behalf of a motor trade organisation. Breach of this representation and warranty, or failure to honour the terms of this clause 17, will give AutoeBid Limited a right of action against You for damages. This clause 17 is included in this contract in order to protect Our position in the market. If you make a repeat order for any additional vehicle at any time in the future from the supplier we introduce you to you will be required to pay AutoeBid Limited its buyers fee relevant at the time of repeat order.


8.1.18. It is intended that these terms and conditions constitute the entire agreement between AutoeBid Limited and You.

8.1.19. AutoeBid Limited reserves the right to make changes to these terms and conditions at any time and they shall take effect immediately upon being posted on the Website. By using the Website after such time, You are indicating Your agreement to the new terms and conditions as posted.

8.1.20. Please note that this service is separate to and not connected to any lease or finance agreement you may enter into.

8.2 Financial Products and Services

8.2.1. Vehicle Finance

AutoeBid Limited and Acorn Money Limited with trading style AutoeBid will provide You with quotations for finance products from lenders based on the information you provide.

8.2.2. Contractual Offer

Nothing provided by Acorn Money and AutoeBid including, but not limited to, sales and marketing literature, quotes and other documents constitutes a contractual offer capable of acceptance. A legally binding contract will be created between You and the Lender or Insurer on Your acceptance of their terms and conditions and their confirmation of the contract.

Any loan or other product or service which You obtain via AutoeBid Limited, Acorn Money Limited or MotorPocket will be subject to the terms and conditions of the relevant product provider. Before proceeding with any loan or insurance, or other product or service with the product provider, You should read its terms and conditions carefully and ensure You have correctly provided all the required information. If appropriate seek independent advice. You must also ensure that any changes in the details provided are promptly notified to Acorn Money or AutoeBid if prior to completion of the contract and to the Lender or Insurer.

You must be at least 18 years of age and a UK resident to apply for the products and services we offer.

8.2.3. Duty of Disclosure

You must take reasonable care to answer all questions honestly and to the best of Your knowledge when applying for a loan or insurance product. If You fail to do so Your policy may be cancelled, or treated as if it never existed, or Your insurance claim may not be fully paid. You are responsible for checking the terms of any loan agreement or insurance policy to ensure it meets Your needs.

8.2.4. Client Money

Acorn Money Limited (with trading style MotorPocket) may hold Client Money in relation to insurance premiums received before onward payment to the insurer. All client money is held in a statutory trust account separate from our own office accounts. This means that in the event of the firm's failure, clients' monies are protected against claims of general creditors whose entitlements will be subordinated to those of our clients. All Client Money is held at an approved bank and in accordance with the FCA (Financial Conduct Authority) Rules. By accepting these Terms and Conditions You consent to the firm holding Your money in this way.

8.2.5. Our Fees, Commission and Charges

Unless expressly stated there is No fee for introduction to finance providers, but we may receive a payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them.

Lease quotes through our website are subject to a processing fee of £199 following successful completion of your order form and after finance approval, before your vehicle is ordered. This is non-refundable.

We may receive a commission from the third party finance and insurance providers if You decide to accept their finance or insurance contracts.

8.2.6. Complaints

Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet Your expectations. If for any reason we have not met Your expectations, please contact us.

Our complaints policy in relation to finance and insurance products is available at

If You are dissatisfied with our response, You may have a right to refer Your case to the Financial Ombudsman Service depending on the nature of Your complaint.

8.2.7. Financial Services Compensation Scheme (FSCS)

The FSCS is the UK's statutory fund of last resort for customers of authorised financial services firms. Compensation is usually payable if an authorised firm is unable or unlikely to pay claims usually because it has ceased trading or become insolvent.

If we are unable to meet our obligations to you, you may be entitled to compensation from the FSCS. If we have advised or arranged insurance for you this will be covered for 90% of a claim, without any upper limit. However compulsory classes of insurance (such as motor insurance) are covered for 100% of a claim. Further information is available from the FSCS helpline on 0207 892 7300 and

8.2.8. Cancellation Rights and Refunds

Please refer to Your Lender or Insurer documentation in relation to Your cancellation rights.

Vehicle Finance

Your finance agreement is with the relevant lender, not AutoeBid Limited, MotorPocket or Acorn Money Limited. Please check the wording of Your finance agreement. The below is guidance information only. If You have an agreement regulated under the Consumer Credit Act You have 14 days to withdraw. Your finance agreement will state whether or not it is regulated as well as how to cancel. Most loans to individuals are regulated. You will need to repay the capital borrowed plus interest accrued between taking out the loan and repayment.

The 14 day cooling-off period runs from the day the agreement is concluded, or if later, from when You receive a copy of the agreement or, notification of the credit limit on a credit card. While You can withdraw from the credit agreement, the contract for the item or service itself won't be affected. So, if You use credit to finance the purchase of a car, for example, You can withdraw from the credit agreement but You would still need to pay for the car because You have entered into a contract with the car dealer to purchase a car.

9. Use of your personal information

We will hold information You provide to us on our computers, and exchange the information that You provide to us with car buyers, car sellers, lenders, finance brokers, insurers, insurance brokers, credit reference agencies and other companies for use in credit decisions, fraud prevention and to obtain suitable finance and insurance quotations, and to process Your requests and orders.

By making an application with us You are giving Your consent to Your details being used in this way.

If You are a joint applicant or if You have told Us of some other financial association with another person, You must be sure that You are entitled to:
disclose information about Your joint applicant and anyone referred to by You; and
authorise Us to use their information as described above, and
authorise us to search, link or record information at Credit Reference Agencies about You and anyone referred to by You

Please see our full Privacy and Cookies Policy

10. Liability

We will use the information You supply to identify loans and insurance products that may meet Your needs. Although we will make every effort to find suitable products for Your needs, we accept no responsibility or liability whatsoever for loss or damage You may suffer in the event that the finance, insurance or other product or service You apply for does not meet Your requirements or is not suitable for You or of any losses incurred as a result of your contract with finance company. It is Your responsibility to comply with the terms and conditions of any policy You purchase in full and we accept no liability should You fail or cease to comply with them. For this reason, we would request that You read all documentation before You purchase. Having made no recommendation as to the suitability of a product, we accept no liability for any losses or damages occurring due to Your non-compliance. Nothing in these Terms shall exclude the liability of Acorn Money Limited for personal injury or death caused by its negligence, or its liability for fraudulent misrepresentation or fraud, or for any other liability which cannot be excluded or limited under applicable law.

11. Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: industrial action, fire, storms, earthquakes, acts of terrorism, acts of war, other natural disaster, or any other event that is beyond Our control. If any event described under this Clause 11 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions,
(a)We will inform You as soon as is reasonably possible;
(b)Our obligations under these Terms and Conditions will be suspended, and
(c)any time limits that We are bound by will be extended accordingly.

We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary.

Last Update: 29 November 2018